Bendigo Health Case Management Services provide support for clients with a disability, chronic illness or age related frailty who:

• Have complex needs affecting their independence and safety and,
• Want to remain living at home in their local community for as long as possible or,
• Has a carer who needs support in order to maintain their caring role.

What is Case Management?

• Case Management is a direct service, referring to the management of services, not people.
• Affirms the individual's right to be involved in decisions relating to their needs, wants and aspirations.
• Provides a single contact point for clients, their carers and service providers.
• Individualised support based on identification of needs, setting of and regular review of client goals.
• Implementation and coordination of appropriate services and resources to meet agreed goals.
• Primarily focussed on maintaining and or gaining independence and encouraging positive involvement within the community.
• Undertakes an advocacy role where needed to ensure the persons rights are protected.
• Co-ordinates support systems and services and clarifies what is to be achieved by everybody involved.

Cost to Receive Service

An income or means based fee is charged, however people eligible to receive our services will not be excluded on financial grounds. 

Office Locations

• Bendigo
• Castlemaine
• Echuca
• Kerang
• Kyabram
• Kyneton
• Mildura
• Swan Hill
• Wedderburn
• Ouyen

Further details

Contact the team leader in the following locations:

• Bendigo
  PO Box 126, Bendigo 3552
  Phone: 5454 7833
  Fax: 5454 7846
  Greater Bendigo City Council, Campaspe Shire Council.
  
  
• Castlemaine
  PO Box 50 Castlemaine 3450
  Phone: 5470 5708
  Fax: 5470 6688
  Central Goldfields, Loddon, Macedon Ranges, Mount Alexander, Gannawarra, and Buloke Shire Councils.
  
  
• Mildura
  PO Box 5094 Mildura 3502
  Phone: 5018 7302
  Fax: 5018 7333
  Mildura Rural City Council, Swan Hill Rural City Council.
  
  
• Email
  cco@bendigohealth.org.au

Referrals

To make a referral send the Department of Human Services Service Coordination (Consumer Information, Consumer Consent and Summary and Referral Information) forms to a Team Leader. These forms are available at www.connectingcare.com or by calling our office. 

Service details

For further information about the different types of services offered by Bendigo Health Case Management Services please click on the links below:

• Acquired Brain Injury Services
• Chronic Illness Relief Program
• Community Aged Care Packages
• Extended Aged Care At Home (EACH)
• Flexible Care Packages
• Linkages

Audio verson of Case Management Services brochure (MP3 format)

• Assessment and Planning
• Case Management Services Responsibilities 
• Client Responsibilities
• Client Rights
• Office Locations
• Our Vision, Mission and Guiding Values
• What Forms Will I Be Asked To Sign
• What is a Case Management Service
• Who Do I Talk To
• Your Comments/Complaints