How does a patient/client/resident or their carers provide feedback or suggestions?

We welcome and encourage feedback, as this provides us with an opportunity to improve the quality of our health services.  Please contact the Patient Liaison Co-ordinator (details below).

How does a patient, client or resident or their carers make a complaint/register their concerns?

Any concern or complaint can be raised with any staff member of Bendigo Health who will endeavour to address the matter to the best of their ability.  However, patients or their representatives are encouraged to speak directly with the most appropriate staff member eg. nurse, manager, or doctor.

Alternatively, a patient or their representative can either write a letter with specific details of their concerns or complete a complaint registration form.  Please do not email a complaint.  Emailed complaints will not be responded to.

To download a copy of the Bendigo Health 'Making a Complaint' brochure click here.

To download a copy of Bendigo Health's Complaint Registration Form click here.

Please send written feedback, suggestions or complaints to:

Patient Liaison Co-ordinator,
Bendigo Health,
PO Box 126
Bendigo 3552

Tel. (03) 5445 9607

All complaints are treated seriously and confidentially.

Can I lodge a complaint on behalf of someone else?

A third party can lodge a complaint on behalf of a patient.  However because Bendigo Health respects patients' privacy and confidentiality, the patient's written permission is needed before a response will be provided to a third party.

What do I do if I do not believe a complaint has been adequately resolved?

If you are not satisfied, please let us know.  You can also contact the Health Services Commissioner Office Ph. 1800 136 066