BETTER HEALTH CARE THROUGH MUTUAL RESPECT

Our Commitment:

When you come to Bendigo Health, you can expect high quality care.  We recognise that our patients, clients, residents and their carers come first.  From the moment we meet you to the time your care is complete, our staff are committed to providing a high quality service.

Treatment and Care with Respect:

As our patient, client or resident you can expect to:

• Be treated with dignity including the right to have your religious, cultural and spiritual needs respected
• Receive care and treatment appropriate to your age, gender and condition
• Be in a safe environment
• Have your privacy respected and the confidentiality of your personal information protected
• Have access to a wide range of services
• Receive treatment based on your clinical need
• Have clear information about all aspects of your condition, care and treatment
• Have the opportunity to discuss decisions made about your care and treatment
• Have access to an accredited interpreter if necessary
• Have your concerns about our service addressed promptly
• Have the opportunity to refuse care and treatment unless for some legal reason it is compulsory
• Be consulted about having your care and treatment delivered by a student under the supervision of our qualified staff

Your Right to Information:

If you want to know more about your care you can:

• Ask any member of the clinical team treating you
• Get a second opinion if you'd like one
• Choose another person or organisation to speak on your behalf
• Ask about the qualifications and experience of staff providing your care and treatment
• Ask to speak with the manager of the area treating you regarding access to health information about you

Help us to help you:

These are some things you can do to improve the level of your care and to help those around you.

We ask you to:

• Respect the rights and needs of other people
• Treat all staff with courtesy
• Provide accurate information to those caring for you
• Provide a safe environment for those caring for you in your home
• Take part as far and as cooperatively as possible in your own care and treatment
• Respect the rights on non-smokers and refrain from smoking on or near our premises, as required by Bendigo Health's clean air policy

In an environment of mutual understanding and respect, Bendigo Health will deliver services that best meet the health needs of our community.