Bendigo Health is working towards becoming a hospital that is accessible in all ways.
Australia has signed the United Nations Convention on the Rights of Persons with Disabilities (2006). As a result, the Victorian government requires all its services to have disability action plans.
Over the past three years, a committee has developed the Bendigo Health Disability Access Plan 2012-2014.
This plan includes every aspect of the hospital and aims to work towards making sure that all services are accessible to everyone in all ways. We want our hospital to be accessible to people who have:
• physical disabilities
• communication difficulties
• visual impairment
• auditory impairment
• intellectual disability
• limited literacy or limited English.
When we think about access, we usually think about physical access and ramps. But access also means good signage to find your way around, and written information that is easy to read and understand. It means having staff who know how to communicate with people who have a disability and have an attitude that is welcoming and respectful.
We have included all these aspects in our Disability Access Policy.
You can ask for a Braille copy of the plan or you can listen to the audio clip. You can also watch an Auslan Sign Language video clip about out Disability Access Plan.
We want people to know that Bendigo Health wants to offer excellent service to everyone, including those who have disabilities and difficulties. If you do not get the service you think is right for you, it is up to each person to tell Bendigo Health, so we can try to fix the problem.
Making Bendigo Health accessible needs many people to work together over many years. We have almost completed the first phase of the Disability Access Plan, 2012-2014. We will report on the progress we have made at the end of 2014.
There are many things to do to and we have a long way to go, but now we have a plan to get us there.
Click here to view the Bendigo Health Diversity Plan.