Location: Bendigo Hospital campus
Phone: (03) 5454 9079

How does a patient/client/resident or their carers provide feedback or suggestions?

We welcome and encourage feedback, as this provides us with an opportunity to improve the quality of our health services. Please contact the Patient Relations Officer. 

How does a patient, client or resident or their carers make a complaint/register their concerns?

Any concern or complaint can be raised with any staff member of Bendigo Health who will endeavour to address the matter to the best of their ability. However, patients or their representatives are encouraged to speak directly with the most appropriate staff member eg. nurse, manager, or doctor.

Alternatively, a patient or their representative can either write a letter with specific details of their concerns or complete a complaint registration form. Please do not email a complaint. Emailed complaints will not be responded to. 

To download a copy of Bendigo Health's Your feedback on our service click here 
To download a copy of Bendigo Health's Complaint Registration Form click here.

Please send written feedback, suggestions or complaints to: 

Patient Relations Officer 
Bendigo Health
PO Box 126
Bendigo 3552

Tel. (03) 5454 9079

All complaints are treated seriously and confidentially.

Can I lodge a complaint on behalf of someone else?

A third party can lodge a complaint on behalf of a patient. However because Bendigo Health respects patients' privacy and confidentiality, the patient's written permission is needed before a response will be provided to a third party.

What do I do if I do not believe a complaint has been adequately resolved?

If you are not satisfied, please let us know. You can also contact the Health Services Commissioner Office Ph. 1800 136 066