The service covers the Loddon Mallee region excluding Mildura. The Bendigo office is open 10am-1pm Monday and Tuesday and appointments can be made for other times. Outreach visits are held on a regular basis in Swan Hill, Kerang, Echuca, Charlton, Kyabram, Castlemaine and Maryborough.

The team is made up of a full-time community adviser and a part-time veteran's adviser. The community adviser works mainly with the organisations and groups such as service providers and ex-service organisations. The role of the veterans adviser focuses more on one-to-one contact with veterans and their families to help with an understanding of and access to, both Department of Veterans' Affairs entitlements and to other services available in the community.