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Referrals -team leader contacts
To make a referral, send the Department of Human Services service co-ordination (consumer information, consumer consent and summary and referral information) forms to a team leader in one of the three locations below:
These forms are available on www.connectingcare.com or by calling our office.
Bendigo
PO Box 126
Bendigo 3552
Phone 5454 7833
Fax 5454 7846
Greater Bendigo City Council, Campaspe Shire Council
Castlemaine
PO Box 50
Castlemaine 3450
Phone 5470 5708
Fax 5470 6688
Central Goldfields, Loddon, Macedon Ranges, Mount Alexander, Gannawarra, and Buloke shire councils
Mildura
PO Box 5094
Mildura 3502
Phone 5018 7302
Fax 5018 7333
Mildura Rural City Council, Swan Hill Rural City Council
Referral process
A referral to Case Management Services (CMS) can be made by the person requesting the service, their family, their doctor or other health professional.
Completed SCOTT-2009 referral documents required include confidential referral cover sheet, consumer consent to share information, consumer information, summary and referral information and profiles- as relevant (optional).
CMS handles all referrals and feedback to referee’s in the following manner:-
a) If possible, all new referral’s
are acknowledged with the
referrer within five working
days of receipt, usually on the
referral outcomes fax form
b) Within one month of receipt all
new referrals are screened
for program eligibility and
priority. The outcome from that
screening process is
provided to the referrer,
usually via referral outcomes
fax form.
c) All referrals on program
waiting lists are reviewed and
information
provided to the referrer if
- Further information relating to
the initial referral is received
- Six months after the initial
referral, when further
information may be
sought from the referrer.
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