Flexible Care Packages, Case Management Services

What the service does	Flexible support packages offer support to individuals seeking short-term assistance (approximately three months) and people requiring intensive or longer term support. Case managers work in partnership with individuals and their families and carers to identify support needs and develop a plan to increase the individual's capacity and family resilience. Flexible support packages are designed for children, young people and adults with a disability, as well as their families and carers where relevant. Packages are allocated according to the relative need of people and consideration of the following: Ageing carers Carers with fragile health People who require brief and timely intervention to prevent or minimise the need for long-term, high cost support People who have high or complex support needs People who experience significant difficulties accessing community services and flexible service responses People who demonstrate significant levels of stress and where the family is at risk of breaking down People whose support needs change rapidly and are at risk of moving to supported residential services.
Service office contact	5454 7833 09:00am - 05:00pm, Mon to Fri
Eligibility and referral process	Referrals - team leader contacts To make a referral, send the Department of Human Services service co-ordination (Consumer information, consumer consent and summary and referral information) forms to a team leader in one of the three locations below: These forms are available on www.connectingcare.com or by calling our office. Bendigo PO Box 126 Bendigo 3552 Phone 5454 7833 Fax 5454 7846 Greater Bendigo City Council, Campaspe Shire Council Castlemaine PO Box 50 Castlemaine 3450 Phone 5470 5708 Fax 5470 6688 Central Goldfields, Loddon, Macedon Ranges, Mount Alexander, Gannawarra and Buloke shire councils Mildura PO Box 5094 Mildura 3502 Phone 5018 7302 Fax 5018 7333 Mildura Rural City Council, Swan Hill Rural City Council Referral process A referral to Case Management Services can be made by the person requesting the service, their family, their doctor or other health professional. Completed SCOTT-2009 referral documents required are confidential referral cover sheet, consumer consent to share information, consumer information, summary and referral information, profiles- as relevant (optional). Case Management Services handles all referrals and feedback to referee’s in the following manner:- If possible, all new referrals are acknowledged with the referrer within five working days of receipt, usually on the referral outcomes fax form Within one month of receipt, all new referrals are screened for program eligibility and priority The outcome from that screening process is provided to the referrer, usually via referral outcomes fax form. All referrals on program waiting lists are reviewed and information provided to the referrer if:- Further information relating to the initial referral is received Six months after the initial referral, when further information may be sought from the referrer.
Locations	Case Management Services is a regional service including the following locations in the Loddon Mallee region. Bendigo (Anne Caudle Centre campus), Castlemaine, Echuca, Kerang, Kyabram, Kyneton, Mildura, Swan Hill, Maryborough.

What the service does

Flexible support packages offer support to individuals seeking short-term assistance (approximately three months) and people requiring intensive or longer term support.

Case managers work in partnership with individuals and their families and carers to identify support needs and develop a plan to increase the individual's capacity and family resilience.

Flexible support packages are designed for children, young people and adults with a disability, as well as their families and carers where relevant.

Packages are allocated according to the relative need of people and consideration of the following:

Ageing carers
Carers with fragile health
People who require brief and timely intervention to prevent or minimise the need for long-term, high cost support
People who have high or complex support needs
People who experience significant difficulties accessing community services and flexible service responses
People who demonstrate significant levels of stress and where the family is at risk of breaking down
People whose support needs change rapidly and are at risk of moving to supported residential services.

Service office contact

5454 7833

09:00am - 05:00pm, Mon to Fri

Eligibility and referral process

Referrals - team leader contacts

To make a referral, send the Department of Human Services service co-ordination (Consumer information, consumer consent and summary and referral information) forms to a team leader in one of the three locations below:

These forms are available on www.connectingcare.com or by calling our office.

Bendigo
PO Box 126
Bendigo 3552
Phone 5454 7833
Fax 5454 7846

Greater Bendigo City Council, Campaspe Shire Council

Castlemaine
PO Box 50
Castlemaine 3450
Phone 5470 5708
Fax 5470 6688

Central Goldfields, Loddon, Macedon Ranges, Mount Alexander, Gannawarra and Buloke shire councils

Mildura
PO Box 5094
Mildura 3502
Phone 5018 7302
Fax 5018 7333

Mildura Rural City Council, Swan Hill Rural City Council

Referral process

A referral to Case Management Services can be made by the person requesting the service, their family, their doctor or other health professional.

Completed SCOTT-2009 referral documents required are confidential referral cover sheet, consumer consent to share information, consumer information, summary and referral information, profiles- as relevant (optional).

Case Management Services handles all referrals and feedback to referee’s in the following manner:-

If possible, all new referrals are acknowledged with the referrer within five working days of receipt, usually on the referral outcomes fax form
Within one month of receipt, all new referrals are screened for program eligibility and priority
The outcome from that screening process is provided to the referrer, usually via referral outcomes fax form.

All referrals on program waiting lists are reviewed and information provided to the referrer if:-

Further information relating to the initial referral is received
Six months after the initial referral, when further information may be sought from the referrer.

Locations

Case Management Services is a regional service including the following locations in the Loddon Mallee region.

Bendigo (Anne Caudle Centre campus), Castlemaine, Echuca, Kerang, Kyabram, Kyneton, Mildura, Swan Hill, Maryborough.

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