Patient relations officer          P (03) 5454 9079

Consumer liaison officer        P (03) 5454 9074

Aboriginal liaison officer        P (03) 5454 7131

Patient relations officer

• Co-ordinates the complaint management process across Bendigo Health
• Acts as a central point of contact for consumers to register their concerns
• Liaises with all departments regarding issues arising from consumer contacts and provides assistance with complaints management

Consumer liaison officer

• Primary purpose is to co-ordinate, facilitate and evaluate consumer participation across Bendigo Health
• Functions as the secretariat for Community Advisory Committee
• Co-ordinates consumer input into the review of publications and materials at Bendigo Health
• Co-ordinates Bendigo Health's participation in the Victorian Patient Satisfaction Monitor.

Aboriginal liaison

• Provides information and support to Aboriginal and Torres Strait Islander (ATSI) people and their family
• Helps patients access information on services in the community that may help with ATSI patient's health and wellbeing
• Assists with admission and discharge planning
• Liaises with staff on behalf of a patient and family
• Assists patients and their family to understand hospital procedures
• Provides information on support networks for patients and their carers
• Promotes health and wellbeing to the ATSI communities
• Promotes the importance of holistic health and well being for ATSI people
• Promotes cultural awareness within Bendigo Health, by providing support and education to staff on ATSI health
• Supports all clinicians staff to become more informed and aware of the needs of ATSI patients, their families and community.

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