Chronic Illness Relief Program, Case Management Services

What the service does	The Chronic Illness Relief Program provides one off funding – it does not provide ongoing case management. The Chronic Illness Relief Program target group is recognised as being very broad. People with arthritis, cystic fibrosis, diabetes, epilepsy, motor neurone, multiple sclerosis, muscular dystrophy, Parkinson's, thalassemia, allergies, cancer, HIV/AIDS, haemophilia and chemical sensitivity are considered a priority. People on waiting lists for services and people receiving services but whose needs could best be met by a 'top up' of funding are also considered a priority.
Service office contact	5454 7833 9am - 5pm, Mon to Fri
Eligibility and referral process	Referrals - team leader contacts To make a referral, send the Department of Human Services service co-ordination (consumer information, consumer consent and summary and referral information) forms to a team leader in one of the three locations below: These forms are available on www.connectingcare.com or by calling our office. Bendigo PO Box 126 Bendigo 3552 Phone 5454 7833 Fax 5454 7846 Greater Bendigo City Council, Campaspe Shire Council Castlemaine PO Box 50 Castlemaine 3450 Phone 5470 5708 Fax 5470 6688 Central Goldfields, Loddon, Macedon Ranges, Mount Alexander, Gannawarra, and Buloke shire councils Mildura PO Box 5094 Mildura 3502 Phone 5018 7302 Fax 5018 7333 Mildura Rural City Council, Swan Hill Rural City Council Referral process A referral to Case Management Services (CMS) can be made by the person requesting the service, their family, their doctor or other health professional. Completed SCOTT-2009 referral documents required include confidential referral cover sheet, consumer consent to share information, consumer information, summary and referral information and profiles- as relevant (optional). CMS handles all referrals and feedback to referee’s in the following manner:- a) If possible, all new referral’s are acknowledged with the referrer within five working days of receipt, usually on the referral outcomes fax form b) Within one month of receipt all new referrals are screened for program eligibility and priority. The outcome from that screening process is provided to the referrer, usually via referral outcomes fax form. c) All referrals on program waiting lists are reviewed and information provided to the referrer if: - Further information relating to the initial referral is received - Six months after the initial referral, when further information may be sought from the referrer.
Locations	Case management is a regional service including the following locations in the Loddon Mallee region: Bendigo (Anne Caudle Centre campus), Castlemaine, Echuca, Kerang, Kyabram, Kyneton, Mildura, Swan Hill, Maryborough.

What the service does

The Chronic Illness Relief Program provides one off funding – it does not provide ongoing case management.

The Chronic Illness Relief Program target group is recognised as being very broad.

People with arthritis, cystic fibrosis, diabetes, epilepsy, motor neurone, multiple sclerosis, muscular dystrophy, Parkinson's, thalassemia, allergies, cancer, HIV/AIDS, haemophilia and chemical sensitivity are considered a priority.

People on waiting lists for services and people receiving services but whose needs could best be met by a 'top up' of funding are also considered a priority.

Service office contact

5454 7833

9am - 5pm, Mon to Fri

Eligibility and referral process

Referrals - team leader contacts

To make a referral, send the Department of Human Services service co-ordination (consumer information, consumer consent and summary and referral information) forms to a team leader in one of the three locations below:

These forms are available on www.connectingcare.com or by calling our office.

Bendigo
PO Box 126
Bendigo 3552

Phone 5454 7833
Fax 5454 7846

Greater Bendigo City Council, Campaspe Shire Council

Castlemaine
PO Box 50
Castlemaine 3450

Phone 5470 5708
Fax 5470 6688

Central Goldfields, Loddon, Macedon Ranges, Mount Alexander, Gannawarra, and Buloke shire councils

Mildura
PO Box 5094
Mildura 3502

Phone 5018 7302
Fax 5018 7333

Mildura Rural City Council, Swan Hill Rural City Council

Referral process

A referral to Case Management Services (CMS) can be made by the person requesting the service, their family, their doctor or other health professional.

Completed SCOTT-2009 referral documents required include confidential referral cover sheet, consumer consent to share information, consumer information, summary and referral information and profiles- as relevant (optional).

CMS handles all referrals and feedback to referee’s in the following manner:-

a) If possible, all new referral’s
     are acknowledged with the
     referrer within five working
     days of receipt, usually on the
     referral outcomes fax form
b) Within one month of receipt all
     new referrals are screened
     for program eligibility and
     priority. The outcome from that
     screening process is
     provided to the referrer,
     usually via referral outcomes
     fax form.
c) All referrals on program
     waiting lists are reviewed and
     information provided to the referrer if:
     - Further information relating to
        the initial referral is received
     - Six months after the initial
        referral, when further
        information may be
        sought from the referrer.

Locations

Case management is a regional service including the following locations in the Loddon Mallee region:

Bendigo (Anne Caudle Centre campus), Castlemaine, Echuca, Kerang, Kyabram, Kyneton, Mildura, Swan Hill, Maryborough.

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