Bendigo Health welcomes and encourages feedback as this provides us with an opportunity to improve the quality of our health services.
If you would like to provide feedback, please contact the patient relations officer:-
Patient Relations Officer
Bendigo Health
PO Box 126
Bendigo 3552
Ph 5454 9079
All feedback will be treated seriously and with confidentially.
Useful links
FAQ's
How does a patient, client or resident or their carers make a complaint/register their concerns?
Any concern or complaint can be raised with any staff member of Bendigo Health who will endeavour to address the matter to the best of their ability. However, patients or their representatives are encouraged to speak directly with the most appropriate staff member eg nurse, manager, or doctor.
Alternatively, a patient or their representative can either write a letter with specific details of their concerns or complete a complaint registration form. Please do not email a complaint. Emailed complaints will not be responded to.
Can I lodge a complaint on behalf of someone else?
A third party can lodge a complaint on behalf of a patient. However because Bendigo Health respects patients' privacy and confidentiality, the patient's written permission is needed before a response will be provided to a third party.
What do I do if I do not believe a complaint has been adequately resolved?
If you are not satisfied, please let us know. You can also contact the Health Services Commissioner Office Ph. 1800 136 066