Bendigo Health is committed to ensuring that clients and patients have access to information about their treatment and care.

Information about which hospital staff will provide your care:

In hospital you will be seen by a number of people. You have the right to be kept informed about who is responsible for your care and how to contact them. A member of the treating clinical team may be able to provide the information you seek about any aspects of care.

Information about your health care:

You are entitled to be fully informed about your treatment. You should be given enough time to ask questions, get more information and talk to family and friends before making any decisions. If you are unsure about your treatment, you are entitled to obtain a second opinion from another qualified health professional.

Access to your health records and confidentiality for your personal information:

During your stay in hospital, after you have been discharged, or following any treatment, you may want to see your health record. It may be possible to arrange direct informal access to some or all of your record through your doctor or the hospital's freedom of information/privacy officer. You can also apply through freedom of information to see and receive copies of your records. The freedom of information officer can be contacted on 5454 8307. The hospital's freedom of information officer / privacy officer can advise you on making an freedom of information request. This is a more formal process and you may wish to contact the patient representative for assistance.

Please note that freedom of information requests incur an application fee and a fee for the costs of copying the information requested.

You can also view our Patient Charter of Rights.