Preparing for your Telehealth appointment

What do I need?

Hardware and software

You can access Video Call via:

  • A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call
  • Either:
    • Google Chrome web browser on a desktop or laptop (Windows or Mac), or on an Android tablet or smartphone
    • An iPad or iPhone. Make sure that you get the free Healthdirect Video Call app from the Apple App Store.
  • Web camera, speakers and microphone (already built into laptops or mobile devices)


  • Laptop microphones and speakers are okay, but be aware of echo or feedback during conversations.
  • Headsets work well for single-person locations.
  • Position the microphone so that voices are clear and neither too loud or soft.

Internet data usage

  • You don’t use any data while waiting for a clinician to join you.
  • A video consultation uses less than half of the data you would use while watching a YouTube video in High Definition. That's about 230 MB on a mobile device, and 450 MB on a PC for a 20 minute call, which is similar to Skype or FaceTime.
  • Data use is less on lower-speed internet connections, or if you’re using a less powerful computer, tablet, or smartphone. These factors can also reduce the overall quality of the call.
  • Data use increases when there are more than two participants in the call.

Download our guide

There is a guide available HERE that will help you prepare for Telehealth.

You can test if you are ready for telehealth by clicking on the appropriate waiting room button on the Telehealth page


For assistance in troubleshooting issues when making a video call, a guide is available by clicking here.

Contact us

For further information about Telehealth services please contact the Telehealth Coordinator;

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