What is the Hospital Passport?
The Hospital Passport is a special form that can describe your health and care needs. The information can include your background, abilities, support needs, routines, likes and dislikes. This can make it easier for hospital workers to know what you might need when you are in hospital.
Who can use it?
The Hospital Passport can be used to help anyone who has special needs, including cognitive, communication or physical support needs. We want to make it easier for people with a disability to have a good experience in hospital.
How does it work?
You can create your own Hospital Passport using this form. Your family, carers or support workers can help to create your Hospital Passport. These frequently asked questions will give you some more information about how to create a Hospital Passport.
When your Hospital Passport is finished, you or your carers should bring it with you if you need to come to hospital. Your Hospital Passport will help us to know more about you and how we can look after you.
Photos of the hospital have been put into booklets to help you get ready for coming to hospital. You can look at photos of different parts of the hospital so you know what to expect when you visit.
The photos can be downloaded separately here. You could use these for a social story or information page about coming to hospital.
|Day of Surgery Admissions|
|Other hospital areas|
|Community Dental Services||Outside entrance
Level 7 entrance
For all emergencies call 000.
Do you need to plan a hospital visit?
If you need help to organise a hospital visit, talk to your GP. You may ask for a referral to HARP for help with developing a Hospital Passport. HARP is the Hospital Admission Risk Program at Bendigo Health.
Do you have an admission date?
If you have an admission date for a procedure and you or your carer would like to talk to someone about preparing for this admission, call 5454 6000 and ask for Patient Services.
Are you coming to hospital unexpectedly?
If you are presenting to hospital unexpectedly, but it is not an emergency, call 5454 6000 and ask for the Patient Flow Coordinator or After Hours Manager. They can help to communicate with the Emergency Department when needed.
Patient pick up and drop off
Patient pick up and drop off zones are located at the main hospital entrance off Mercy Street and the Emergency Department entrance off Drought Street. Parking time limits are from 5-15 minutes in the pick up and drop off zones.
The main hospital entrance off Mercy Street is a revolving door. However, you can use the automatic door to the right of this entrance by pressing the green button.
There are automatic sliding doors at the Drought Street entrance.
Public lifts are located at the main hospital entrance off Mercy Street.
If you don’t like lifts or would prefer to use stairs, go to the front desk near the main entrance and ask for security. Security staff can help you access the stairs.
Accessible toilets are located in the following areas:
Touchscreen directory and map located on the ground floor near the main entrance off Mercy Street.
There are signs at the lifts on each level of the hospital.
Volunteer staff can help you find your way. The volunteers are dressed in red shirts. You can go to the front desk near the main entrance to ask for help.
We value feedback from patients, family members and carers.