Preparing For Your Appointment

Preparing For Your Appointment

What do I need?

Hardware and software

You can access Video Call via:

  • A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call


  • Google Chrome web browser on a desktop or laptop (Windows or Mac), or on an Android tablet or smartphone
  • An iPad or iPhone. Make sure that you get the free Healthdirect Video Call app from the Apple App Store.
  • Web camera, speakers and microphone (already built into laptops or mobile devices)


  • Laptop microphones and speakers are okay, but be aware of echo or feedback during conversations.
  • Headsets work well for single-person locations.
  • Position the microphone so that voices are clear and neither too loud or soft.

Internet data usage

  • You don’t use any data while waiting for a clinician to join you.

  • A video consultation uses less than half of the data you would use while watching a YouTube video in High Definition. That's about 230 MB on a mobile device, and 450 MB on a PC for a 20 minute call, which is similar to Skype or FaceTime.

  • Data use is less on lower-speed internet connections, or if you’re using a less powerful computer, tablet, or smartphone. These factors can also reduce the overall quality of the call.

  • Data use increases when there are more than two participants in the call.

Download our guide
There is a guide available below that will help you prepare for Telehealth. 

You can test if you are ready for telehealth by clicking on the appropriate waiting room button on the Telehealth page.

For assistance in troubleshooting issues when making a video call a troubleshooting guide is available below.

Contact Us


100 Barnard Street, Bendigo, VIC, 3550


03 5454 6000


[email protected]