Access - a right to access health care
Safety - a right to receive safe and high-quality health care
Respect - a right to be shown respect, and to be treated with dignity and consideration
Communication – a right to be informed about services, treatment options and costs in a clear and open way
Participation – a right to be included in decisions and to make choices about your health care
Privacy – a right to privacy and confidentiality of your personal information
Comment – a right to comment on your health care, and to have your concerns addressed
Training and Education – Clinical Schools
Bendigo Health is a teaching and training hospital for medical, nursing and allied health professionals. These students, under the supervision of an experienced member of staff, may be part of your care team. If for any reason you would prefer not to be treated by a supervised student, please do not hesitate to let a staff member know.
Bendigo Health places the upmost importance on the safety and wellbeing of patients, staff, volunteers, families and visitors. We adopt a zero tolerance policy on violent and aggressive behaviour towards staff, other patients, visitors and volunteers. Suitably qualified staff are employed to enforce this policy where required.
We value feedback from patients, family members and carers.