Disability Liaison, Support and Information

Disability Liaison, Support and Information

If you have a disability or special requirements this page will support your visit to Bendigo Health.

Bendigo Health Disability Liaison Officer Program (DLO)

The Bendigo Health Disability Liaison Officers (DLO) are a team of staff who are a contact and advocate for people with a disability or special requirements, and their carers within the health system. DLO work with healthcare teams to ensure safe, accessible and inclusive care of people with a disability or special requirements.  

The Disability Liaison Officer can enable you to access:

  • COVID-19 Testing
  • COVID-19 Vaccination
  • Help if you have received a positive COVID-19 test or need to self-isolate
  • Health services that are not related to COVID-19
  • Plan for a stay in hospital for any reason
  • Provide education and promote disability awareness throughout the hospital

COVID-19 Vaccination

  • Provide information about Vaccination options and support you in receiving your Vaccination
  • The Bendigo Health COVID-Vaccination Hub have two weekly Disability Support Clinics for people with a disability or special requirements to receive their Vaccinations. The clinic is in an accessible and quitter areas and able to meet individual’s needs (sensory, mobility, etc)
  • DLOs can help you access other vaccination options outside of the Vaccination Hub including
    • In home vaccination if you are unable to attend the Vaccination Hub
    • Sedation if required

Social Stories to help with vaccination can be found here.

Physical access

Patient pick up and drop off
Patient pick up and drop off zones are located at the main hospital entrance off Mercy Street and the Emergency Department entrance off Drought Street. Parking time limits are from 5-15 minutes in the pick up and drop off zones.

The main hospital entrance off Mercy Street is a revolving door. However, you can use the automatic door to the right of this entrance by pressing the green button.

There are automatic sliding doors at the Drought Street entrance.

Public lifts are located at the main hospital entrance off Mercy Street.

If you don’t like lifts or would prefer to use stairs, go to the front desk near the main entrance and ask for security.  Security staff can help you access the stairs.

Accessible toilets
Accessible toilets are located in the following areas:

  • Ground Floor, Atrium
  • Ground Floor, Cancer Centre
  • Ground Floor, Medical Imaging
  • Level 1, Specialist Clinics
  • Level 2, Corridor to Intensive Care Unit
  • Level 3, Corridor to Hospital Executive
  • Level 3, Women’s Health Clinics
  • Level 4, Wards 4A, 4B and 4C
  • Level 5, Wards 5A, 5B and 5C
  • Level 6, Wards 6A, 6B and 6C

Touchscreen directory and map located on the ground floor near the main entrance off Mercy Street.

There are signs at the lifts on each level of the hospital.

Volunteer staff can help you find your way. The volunteers are dressed in red shirts. You can go to the front desk near the main entrance to ask for help. 

Hospital Passport

What is the Hospital Passport?
The Hospital Passport is a form that can describe your health and care needs. The information can include your background, abilities, support needs, routines, likes and dislikes. This can make it easier for healthcare workers to know what you might need when you are in hospital.

Who can use it?
The Hospital Passport can be used to help anyone who has a disability or special requirements, including cognitive, communication or physical support needs.

How does it work?
You can create your own Hospital Passport using this form. Your family, carers or support workers can help to create your Hospital Passport. These frequently asked questions will give you some more information about how to create a Hospital Passport.

Bring you hospital passport to hospital, as this will help us to know more about you and how we can look after you.

Photo libraries

Photos of the hospital have been put into booklets to help you get ready for coming to hospital. You can look at photos of different parts of the hospital so you know what to expect when you visit.

Download Hospital photo library here.

Download Dental Services photo library here.

The photos can be downloaded separately here. You could use these for a social story or information page about coming to hospital.

Hospital Entrance

Main entrance
Automatic Door
Help desk
Public lifts

Emergency Department

Emergency entrance
Waiting area
Children’s waiting area 

Medical Imaging

Front desk
Waiting area
Changing room

Day of Surgery Admissions

Front desk
Waiting area

Children's Ward

Parent's lounge
Play room
Waiting area
Staff station
Treatment room
Patient room

Inpatient wards

Staff station
Patient bed
Call bell
Patient Entertainment System
Pathology staff
Pathology test

Other hospital areas

Aboriginal Support Services
Sacred Space

Community Dental Services Outside entrance
Level 7 entrance
Front desk
Waiting area


For all emergencies call 000. 

Disability Liaison Officer (DLO) Contact Details

For questions, referrals or bookings contact Bendigo DLO on: 03 5454 9141

[email protected]


Contact Us

Disability Liaison Officer (DLO) Program
Bendigo Health
Ph: 5454 9141

Shelli Abbott, DLO. M: 0428 205 555
Email:  [email protected]